Secure Ledger Crypto Wallet Privacy Policy establishes data collection, processing, storage, and protection practices when users access security documentation, recovery resources, and firmware update materials. This policy applies across platforms providing security assistance including ledger wallet encryption documentation, Ledger Crypto Wallet recovery guides, Ledger Crypto Wallet firmware procedures, and hardware wallet security materials.
This Privacy Policy received update in January 2026. Periodic review recommended as updates may reflect data handling changes, regulatory requirements, or service modifications. Continued service use after updates constitutes revised terms acceptance for cold storage security support through secure element architecture.
Data Collection
Secure Ledger Crypto Wallet services gather personal data necessary for security guidance, recovery education, and firmware assistance while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.
Security education data includes documentation access patterns, procedure engagement, and ledger secure element interaction supporting ledger wallet encryption optimization. This data improves security documentation without accessing recovery phrases or private keys for cold wallet protection.
Recovery guidance data includes Ledger Crypto Wallet recovery documentation access, ledger recovery phrase resource engagement, and restore ledger wallet interaction supporting recovery optimization. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.
Firmware assistance data includes Ledger Crypto Wallet firmware documentation access, ledger firmware update resource engagement, and update ledger nano interaction supporting firmware optimization. This data improves update resources without exposing wallet information.
Support interaction data includes user-provided information during security inquiries addressing CC EAL5+ certification standard, PIN protected crypto wallet, metal backup plate, avoid fake recovery requests, firmware authenticity check, and recovery mode ledger guidance enabling accurate security response.
Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.
Cookies and Tracking Technologies
Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.
Essential cookies enable session management, security features, and security resource processes via USB-C or Bluetooth connection. These cookies support proper security guidance operation and cannot be disabled without functionality impact.
Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking secure Ledger Crypto Wallet assistance with protect seed from phishing and firmware signature validation guidance.
Analytics cookies collect anonymized usage data including guide engagement patterns, ledger wallet encryption documentation rates, and hardware wallet security outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage security functionality.
Preference cookies store language settings, regional preferences, and interface configurations for Ledger Crypto Wallet recovery access and Ledger Crypto Wallet firmware guidance improving user experience.
Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.
Analytics and Performance Monitoring
Secure Ledger Crypto Wallet employs analytics understanding security research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.
Security analytics track anonymous patterns of ledger wallet encryption documentation access, ledger secure element completion rates, and secure element microcontroller engagement improving documentation without individual activity tracking.
Recovery analytics aggregate anonymous patterns of Ledger Crypto Wallet recovery analysis access, ledger recovery phrase documentation engagement, and ledger wallet backup guidance usage supporting restore ledger wallet optimization and secure seed storage methods improvement unlike Trezor or KeepKey security analytics.
Firmware analytics monitor Ledger Crypto Wallet firmware documentation access, ledger firmware update engagement, and update ledger nano resolution usage supporting ledger live update optimization for crypto security.
Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.
Third-Party Tools and Services
Secure Ledger Crypto Wallet integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.
Security service partners including certification bodies receive referral traffic information for CC EAL5+ certification standard and hardware based cryptography verification services operating independently from Ledger.
Backup product partners including metal plate manufacturers receive referral traffic information for metal backup plate and offline seed storage products operating independently from Ledger.
Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for verify device integrity documentation and supported firmware versions guidance.
Data Security
Secure Ledger Crypto Wallet implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting ledger wallet encryption and Ledger Crypto Wallet firmware guidance.
Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, secure element microcontroller documentation, CC EAL5+ certification standard verification, hardware based cryptography guidance, private key never leaves device confirmation, offline key generation procedures, secure seed creation methods, firmware signature validation documentation, anti tamper firmware design explanation, verified update mechanism procedures, PIN protected crypto wallet configuration, passphrase extension support guidance, device lock protection documentation, generate 24 word seed procedures, secure seed storage methods, confirm recovery phrase verification, restore ledger from seed guidance, recover lost ledger device procedures, migrate wallet to new device documentation, offline seed storage recommendations, avoid digital seed copies warnings, protect seed from phishing education, avoid fake recovery requests guidance, official ledger recovery guide references, check firmware version ledger procedures, download official firmware guidance, install ledger firmware update documentation, firmware authenticity check verification, secure update channel documentation, update ledger apps procedures, ledger live compatibility guidance, fix firmware update error troubleshooting, recovery mode ledger access, reinstall ledger firmware procedures, employee access controls, regular third-party security audits, and incident response procedures.
We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during security guidance via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following scam prevention guidance.
Data Retention
Secure Ledger Crypto Wallet retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting Ledger Crypto Wallet recovery documentation and Ledger Crypto Wallet firmware guidance.
Documentation access logs retain 90 days supporting guide optimization and firmware authenticity check compliance monitoring before permanent deletion. Security records retain 18 months supporting ledger wallet encryption tracking and hardware wallet security documentation verification.
Support tickets retain 3 years following last interaction supporting service quality and resolution for passphrase extension support assistance and recovery mode ledger guidance. Cookie consent records follow 13-month retention per regulatory guidelines.
Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to secure Ledger Crypto Wallet records or ledger recovery phrase guidance history.
User Rights
Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.
Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.
International Transfers
International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.
Children Privacy
Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet security support through secure Ledger Crypto Wallet or Ledger Crypto Wallet firmware channels with prompt deletion upon discovery.
Policy Changes
Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for key isolation and compatibility management systems.
Privacy Inquiries
Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General security support regarding secure element technology, backup security practices, or troubleshooting updates visit Contact page.